Cancellation Policy

We understand you may need to cancel an order. Here is everything you need to know about cancellations at Tewtiw.

1. Cancellation Window

1. Within 24 Hours:

You may cancel your order within 24 hours of placing it for a full refund, no questions asked.

2. Orders Already Shipped:

If your order has already been shipped via FedEx, it cannot be canceled. You may still be eligible for a return or refund under our Return & Refund Policy.

After 24 hours, cancellations may not be possible if your bag is already in production.

2. How to Request a Cancellation

• Email: contact@tewtiw.shop — subject: Cancel Order – [Order Number]
• Phone: Call us at +212 601 723 158 during support hours (Monday – Friday, 09:00 AM – 6:00 PM GMT+0).

Include your full name and order number. We will respond promptly during support hours and confirm whether cancellation is still possible.

3. Refunds for Cancelled Orders

Cancellations within 24 Hours:

• Full refund to the original payment method within 2–5 business days.

Returns After Shipping:

• Refund processed within 2–5 business days after we receive and inspect the returned item. The time for the refund to appear in your account may vary depending on your bank.

4. Orders That Cannot Be Cancelled

• Orders already collected by FedEx and in transit.
• Items purchased as part of a sale or promotion that are clearly marked as final sale cannot be canceled or refunded.

If your order has already shipped, please refer to our Return & Refund Policy once the item is delivered.

5. Contact Us

By placing an order, you confirm you have read and agree to this Cancellation Policy.