Privacy Policy

At Tewtiw, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or purchase from tewtiw.shop.

1. Information We Collect

• Contact information: Name, email, phone, shipping and billing address.
• Order information: Products purchased, order value, payment confirmation.
• Technical information: IP address, browser type, device, cookies.
• Communication information: Messages and feedback you send to us.

2. How We Use Your Information

• To process and fulfil your orders, including shipping and delivery.
• To communicate about your purchase, shipping, and support requests.
• To send promotional offers (only if you have opted in).
• To improve our website, products, and customer experience.
• To comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell your personal information. We may share data only with:

• FedEx to deliver your orders.
• Payment processors (PayPal, Visa/Mastercard) to handle transactions securely.
• Service providers (analytics, hosting, email) to operate our website.
• Legal authorities when required by applicable law.

US visitors can exercise their rights via our Do Not Sell My Personal Information page.

4. Cookies and Tracking

We use cookies to improve site functionality, analyse traffic, and serve relevant ads where applicable. You can manage cookies in your browser settings. See our Cookie Policy for full details.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil orders, provide customer service, and comply with legal obligations. Order and transaction data may be retained for up to 7 years for tax and accounting purposes. When no longer required, your data will be securely deleted or anonymised.

6. Your Rights (US Customers)

• Access, update, or request deletion of your personal information.
• Opt out of marketing communications at any time.
• Request details of what data we hold about you.
• Request we do not sell or share your information.

7. Security

All pages use HTTPS encryption. Payments are processed through PCI-compliant gateways. Your full card details are never stored on our servers.

8. Children's Privacy

Our website is not directed toward individuals under 13. We do not knowingly collect data from children.

9. Updates

We may update this Privacy Policy periodically. The updated version will be posted here with a new “Last Updated” date.

10. Contact Us

By placing an order, you confirm you have read and agree to this Privacy Policy.