Terms of Service

Welcome to tewtiw.shop. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. General Use

• By using this website you confirm you are at least 18 years old or have parental consent.
• You agree not to use the website for any unlawful purpose.
• This website is operated by Tewtiw, based in Fes, Morocco, selling exclusively to US customers.

2. Products and Availability

• Tewtiw specialises in handmade leather bags. Slight variations in colour, size, or texture are normal and not defects.
• We make every effort to ensure descriptions, images, and pricing are accurate, but errors may occur.
• We reserve the right to correct errors, update information, or cancel orders if necessary.

3. Pricing and Payment

• All prices are in USD.
• Accepted payment methods: Visa, MasterCard, American Express, Maestro, JCB, UnionPay, Discover, PayPal, Apple Pay, and Google Pay.
• Shipping costs are calculated separately at checkout.
• We reserve the right to cancel orders affected by pricing errors.

4. Shipping and Delivery

• We ship exclusively to the United States via FedEx International.
• Delivery times are estimates and may vary due to customs inspections, weather, or remote locations.
• Customers are responsible for providing an accurate shipping address.
• For full details, please review our Shipping Policy.

5. Cancellations, Returns and Exchanges

• Orders may be cancelled within 24 hours if not yet shipped — Cancellation Policy.
• Returns accepted within 30 days of delivery — Returns & Refunds Policy.
• Exchanges handled under our Exchange Policy.

6. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Tewtiw and protected by copyright law. You may not copy, reproduce, or distribute our content without prior written permission.

7. Limitation of Liability

Tewtiw is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including delays caused by customs, carriers, or circumstances beyond our control.

8. External Links

Our website may include links to third-party sites (e.g., FedEx, social media). We are not responsible for the content or practices of external sites.

9. Privacy and Data Protection

Your personal information is handled according to our Privacy Policy. We do not sell or rent your personal information to third parties. Your data is shared only with trusted service providers as necessary for order fulfillment, analytics, or legal compliance.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Morocco.

We are committed to resolving any concerns promptly and amicably through our customer support team.

For customers residing in the United States, any dispute that cannot be resolved informally shall be submitted to confidential, binding arbitration conducted within the United States under applicable U.S. arbitration laws. Arbitration will be conducted in English and will not require international travel.

11. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Updates will be posted with a new “Last Updated” date.

12. Contact Us

By placing an order, you confirm you have read and agree to this Terms of Service.