Frequently Asked Questions

Last Updated: 18 May 2026

Our Products

What makes Tewtiw bags good?
Bags are crafted by artisans in Morocco. Each item is — variations in colour, texture, or grain are part of what makes each bag a piece.
Where are you located and who runs Tewtiw?
Tewtiw is based in Morocco. The brand is led by Imad Bergaouy and works with artisans to produce bags using techniques. Our workshop is located at Lotissement Mohcine 1, Avenue Moulay Rachid, Magasin N7, Route de Sefrou, Fes 40000, Morocco.
Find us on Google Maps
How should I care for my leather bag?
– Wipe with a cloth for cleaning.
– Use conditioner to maintain softness.
– Keep away from sunlight, heat, and moisture.
– Store in a bag when not in use.

Shipping & Delivery (USA Only)

Where do you ship?
We ship exclusively to the United States (USA). Orders are dispatched from Morocco via FedEx International.
How much does shipping cost?
We offer free shipping on orders over $200. For other orders, costs are:
Free Shipping — $0 USD.
FedEx International Economy — $50 USD.
FedEx International Priority — $60 USD.
How long will delivery take?
Processing: 1–3 business days.
FedEx Priority total: 3–8 business days.
FedEx Economy total: 4–9 business days.
Times are estimates and may be affected by customs or operations.

Orders & Payments

What payment methods do you accept?
We accept: Visa, MasterCard, American Express, JCB, UnionPay, Discover, PayPal, Apple Pay, and Google Pay. Payments are processed All card transactions are processed securely via WooPayments (powered by Stripe) and are protected with SSL encryption..
Can I cancel my order?
Orders can be cancelled within 24 hours of placement if not shipped. See our Cancellation Policy.

Customer Support

Legal Name: Tewtiw
Location: Lotissement Mohcine 1, Avenue Moulay Rachid, Magasin N7, Route de Sefrou, Fes 40000, Morocco
Find us on Google Maps
Phone: +212 601 723 158
Email: contact@tewtiw.shop

Customer Service Opening Hours:
Support Hours: Monday – Friday, 09:00 AM – 6:00 PM (GMT+0)
Saturday and Sunday: Closed

Time Zone: Casablanca Time (GMT+0)
Support Hours: Monday – Friday, 09:00 AM – 6:00 PM (GMT+0)

By placing an order, you agree to all associated policies.