Frequently Asked Questions
Frequently Asked Questions
Last Updated: 02 May 2026Our Products
What makes Tewtiw bags unique?
Our leather bags are crafted by artisans in Fes, Morocco. Each item is new — variations in colour, texture, or grain are normal and part of what makes each bag one of a kind.
Where are you located and who runs Tewtiw?
Tewtiw is based in Fes, Morocco. The brand is led by Imad Bergaouy and works with leather artisans to produce bags using traditional techniques. Our workshop is located at Lotissement Mohcine 1, Avenue Moulay Rachid, Magasin N7, Route de Sefrou, Fes 40000, Morocco.
Find us on Google Maps
Find us on Google Maps
How should I care for my leather bag?
- Wipe with a soft cloth for cleaning.
- Use leather conditioner to maintain softness.
- Keep away from direct sunlight, heat, and moisture.
- Store in a dust bag when not in use.
Shipping & Delivery (USA Only)
Where do you ship?
We ship exclusively to the United States (USA). All orders are dispatched from Morocco via FedEx International.
How much does shipping cost?
We offer free shipping on orders over $200. For other orders, costs are:
- Free Shipping (Orders over $200) — $0 USD.
- FedEx International Economy — $50 USD.
- FedEx International Priority — $60 USD.
How long will delivery take?
- Processing: 1–3 business days.
- FedEx Priority total: 3–8 business days.
- FedEx Economy total: 4–9 business days.
Orders & Payments
What payment methods do you accept?
We accept: Visa, MasterCard, American Express, Maestro, JCB, UnionPay, Discover, PayPal, Apple Pay, and Google Pay. All payments are processed securely.
Only the methods above are available at checkout.
Can I cancel my order?
Orders can be cancelled within 24 hours of placement if not yet shipped. Contact us at contact@tewtiw.shop. See our Cancellation Policy.
Returns & Refunds
What is your return window?
30 calendar days from delivery. Prior approval required. Please refer to our Returns & Refunds Policy.
Customer Support
How can I contact customer support?
Tewtiw Customer Support
Legal Name: Tewtiw
Address: Tewtiw, Lotissement Mohcine 1, Avenue Moulay Rachid, Magasin N7, Route de Sefrou, Fes 40000, Morocco
Find us on Google Maps
Email: contact@tewtiw.shop
Phone: +212 601 723 158
Support Hours: Monday – Friday, 09:00 AM – 6:00 PM (GMT+0)
Response Time: We respond promptly during support hours.
Legal Name: Tewtiw
Address: Tewtiw, Lotissement Mohcine 1, Avenue Moulay Rachid, Magasin N7, Route de Sefrou, Fes 40000, Morocco
Find us on Google Maps
Email: contact@tewtiw.shop
Phone: +212 601 723 158
Support Hours: Monday – Friday, 09:00 AM – 6:00 PM (GMT+0)
Response Time: We respond promptly during support hours.
By placing an order, you agree to all associated policies (Shipping, Returns, Privacy, etc.).