Exchange Policy

At Tewtiw, we want you to be fully satisfied with your purchase. This policy explains when and how you can exchange an item.

1. When Exchanges Are Available

Exchanges are offered only for items that are damaged on arrival, defective (manufacturing fault), or incorrectly shipped (wrong item received). Exchanges are not available for change of mind or incorrect size chosen by the customer. In those cases, please refer to our Returns & Refunds Policy.

2. Exchange Window

Contact us within 30 calendar days of the confirmed delivery date. Requests after 30 days will not be accepted.

3. How to Request an Exchange

1. Email contact@tewtiw.shop — subject: Exchange Request – Order #[number]
2. Include name, order number, reason, and clear photos of the issue
3. We respond promptly during support hours (Mon–Fri 9AM–6PM GMT+1)
4. If approved, we send the return address and instructions
5. Pack securely, ship with tracking, send us the tracking number

4. Shipping Costs for Exchanges

• Damaged, defective, or incorrect item: Tewtiw covers all return and replacement shipping
• All other cases are not eligible for exchange

5. Inspection and Outcome

We inspect returned items within 1–3 business days of receipt and notify you by email.

• If approved: We ship your replacement at no additional cost
• If denied: We return your original item and explain the reason
• If the exact replacement is unavailable, we will offer a full refund

6. Contact Us