Shipping Policy
Shipping Policy
At Tewtiw, we ship every order carefully from our workshop in Fes, Morocco. Please read this page fully before placing your order — it explains who we ship with, how long delivery takes, and what costs are involved.
1. Our Shipping Carrier — FedEx
All shipments are sent directly from our workshops in Morocco via FedEx International.
We ship to: United States addresses only.
We do NOT ship to: Non‑U.S. addresses, P.O. boxes, or APO addresses.
Orders with a non‑U.S. shipping address will be automatically canceled and refunded.
Learn more at fedex.com.
2. Shipping Costs
Shipping costs are fixed and calculated at checkout. You will see the exact cost before confirming your order. Choose from two FedEx options:
| FedEx Service | Cost | Transit Time |
|---|---|---|
| FedEx International Priority | $60.00 USD | 2–5 business days after dispatch |
| FedEx International Economy | $50.00 USD | 3–6 business days after dispatch |
3. Order Processing Time
- Order Cutoff Time: 12:00 AM (Casablanca Time, GMT+0)
- Standard orders: 1–3 business days processing before handoff to FedEx
- Business days: Monday – Friday, excluding Moroccan public holidays
- Orders placed on weekends begin processing the next business day
4. Total Estimated Delivery Time
Total delivery = processing time + FedEx transit time.
| Service | Processing | FedEx Transit | Total Estimated |
|---|---|---|---|
| FedEx International Priority | 1–3 days | 2–5 days | 3–8 business days |
| FedEx International Economy | 1–3 days | 3–6 days | 4–9 business days |
Note: All delivery timeframes are estimates. Delays due to weather or carrier issues may occasionally occur.
5. Order Tracking
Once FedEx collects your order you will receive an email with your FedEx tracking number. Track at fedex.com/tracking or our Track Your Order page.
Tracking information may take up to 48 hours to update.
6. Address Accuracy
- Please ensure your shipping address is complete and accurate, including street, apartment/unit, city, state, and ZIP code.
- If a package is returned due to an incorrect or incomplete address provided by the customer, additional reshipment fees may apply.
7. Packaging & Handling
Each order is carefully wrapped with protective materials, sealed in a waterproof shipping bag or tube, and labeled with handling instructions. We use environmentally friendly packaging materials where possible.
8. Damaged or Lost Shipments
If your order arrives damaged, or if it is lost or delayed beyond the expected timeframe, please contact us at contact@tewtiw.shop
with your order number, tracking number, and photos if available. We will open a claim on your behalf and, once verified, will either:
- Send a replacement.
- Issue a full refund for the product
9. Contact Us
Address: Lotissement Mohcine 1, Avenue Moulay Rachid, Magasin N7, Route de Sefrou, Fes 40000, Morocco
Find us on Google Maps
Email: contact@tewtiw.shop
Phone: +212 601 723 158
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+1)
We respond promptly during support hours.
By placing an order, you confirm you have read and agree to this Shipping Policy.